What Support Services Does Progressive Provide?

In addition to offering a wide variety of IT solutions, we feel it is equally important to offer excellent customer service and technical support. In order to develop a long-standing relationship with you, we need to respond quickly and effectively when you need us. For that reason, we offer the following service and support options to ensure that we keep your IT Infrastructure in excellent condition on an ongoing basis:

Strategic Consulting

Business Relocation Services

Life Cycle Management

Technology Planning

Budgeting and Forecasting

Business Disaster and Recovery

Network Storage Options

Email Archiving Solutions

Assessments

Network Assessments

Business Risk Assessments

Security Audits

Disaster Recovery Planning

Business Continuity Planning

Software License Compliance

Proactive Approach

Proactive Daily Monitoring

Critical Documentation

Network Topology Diagrams

Preventative Maintenance

Fire Drills

Strategic Planning Sessions

Equipment Rotation Plans

On-Going Support

Server, Desktop, Laptop, and Printer Repair

Out of Warranty Support

Support Agreements

Service Contracts

Loaner Equipment

Warranty Support

Phone Support

Remote Support

Onsite Support

After Hours Support

Emergency Support

Regularly Scheduled Visits

Monthly Billing with Detailed Work Orders

ProgressiveCARE Managed Services