“We are so grateful for Progressive Computer Systems – they provide such a valuable service and would not be where we are today without them! We were overwhelmed with the amount of policies and procedures that we needed to implement in order to obtain cybersecurity insurance. Progressive came in and within a year implemented all of the necessary security assessments, designed our Business Continuity Plan, and even took the helm in walking us through our cybersecurity insurance application. We look forward to our ongoing relationship with them to make sure we remain well prepared and in compliance. We tried to do this on our own and we just could not find the time to do it. We really need the accountability that they provide. We work closely not only with their professional IT technicians and staff, but also directly with the owners of Progressive as they provide individualized attention to our current and ongoing IT needs and future plans. Everyone on their team has been great to work with, and anyone who is not availing themselves of Progressive’s services is nuts!” –Dave at Burlington-based CCRC, HIPAA Compliance & Business Continuity and Disaster Recovery Plans
“We worked with Progressive Computer Systems, Inc. to perform a HIPAA Risk Assessment and Security Vulnerability Assessment as part of our HIPAA Compliance Program. There was minimal involvement necessary from The Presbyterian Homes until the results were presented and even then, Progressive made themselves available for the mitigation work. Their staff is very easy to work with and extremely professional.” –Sean at Colfax-based CCRC, HIPAA Risk Assessment & Security Vulnerability Assessment
“Working with Progressive during our disaster recovery was an absolute seamless process. We were back up and running in full business mode within days after a complete fire destruction of our facility, with no problems, which truly exceeded my expectations! Progressive offered not only an immediate response, but assigned us a single point-of-contact engineer throughout the entire recovery process. At Progressive, you’re not just a number. Every time we called, we were able to reach a live person and their technicians were prompt to respond. It was also extremely beneficial in that Progressive was very proactive in helping out with and providing advice on issues ranging from temporary routing of our phone system to insurance claims – they were able to think of things that you may not ordinarily think of when disaster strikes. I didn’t have to do anything for I.T., which allowed me to focus on other more important objectives. Our data was completely backed up and retrievable, and Progressive did a wonderful job in making sure we did not incur any HIPAA breaches. I was able to fully entrust Progressive with handling the logistics of the transitions to and from our temporary facility, including loaner hardware and replacement equipment, so we could get back to business.” – Macon at Durham-based dental office, Disaster Recovery
“We have been partnering with Progressive for almost 20 years and recently made the decision to move to full Managed Services which has been great! We have really enjoyed developing a closer relationship with the engineers assigned to our account and they are wonderful to work with on a daily basis. By working so closely with them, they are very familiar with our environment so they can quickly resolve our issues. We also appreciate having multiple engineers who are assigned to us in the event that someone is out on vacation. Everyone at Progressive is very responsive and they truly seem to care about doing the right thing and taking care of us as a client. We also appreciate the fact that Progressive works hard to develop long-standing relationships with its staff so our organization benefits by not having a lot of turn-over in our engineers. We truly value our partnership with Progressive!” -Charlie at RTP-based storage and distribution center
“I truly enjoy having an engineer as our tech. He is knowledgeable about our system and is proactive to ensure we are up and running at all times. Your engineer is the best tech I have worked with. Your backup technicians and your order processing representatives are also great”. –Mike at Raleigh-based medical treatment facility
“Lisa Mitchell has been at the helm of Progressive Computer Systems for over 20 years. I have known Lisa for over 5 years and our company has collaborated with hers on more than one occasion to provide mutual customers our best data and voice solutions and support. Lisa is a person of high integrity and her business employs expert technologists in their respective fields. I recommend Lisa and Progress Computer Systems for businesses seeking excellent Network Design and Implementation services.” –Adrienne, Operations Officer, Business Collaboration
See what else our clients are saying about us…
When we have an issue, Progressive is very prompt about getting it taken care of. They have never been anything less than professional. Our engineer is the best because I work with him so much – absolutely love working with him. But so is everyone else.
We know them well and they give us great service. Customers for 15 Years.
Our engineer is like family to us. We are very thankful to have him on our team.
Everyone at Progressive is very helpful with any need we have. I have had the pleasure of working with several of the different Progressive staff members. Each of them were wonderful to work with. I utilize 4 staff members the most. With the service and knowledge provided by this company, I will not consider changing.
Love my Managed Service Pod guys. They are very knowledgeable and always quick to respond!
The technical knowledge of the team is first-rate. The customer service commitment is evident. Progressive has helped us plan effectively for the future while addressing current needs.
PCS has provided a level of expertise that we needed, in both IT support and HIPAA/HITECH counseling. They are always professional, kind, and helpful – are part of our family!
Knowledgeable, problem solving, listen well. Great technicians ( all of them!). Just so happy Progressive is our IT solutions/tech support!
Company responds quickly to tasks requested and the technicians are friendly and reliable.
I truly enjoy our tech. He is knowledgeable about our system and is proactive to ensure we are up and running at all times. He is the best tech I have worked with.
We have been with Progressive for over 20 years and they have been good for us.
I really appreciate that we are assigned the same techs – it’s much easier when the person knows or is familiar with our set up.
Our engineer is the best at helping to solve and/or work with other system vendors servicing our center to get the projects completed at or below the estimated pricing.
Company responds quickly to tasks requested and the technicians are friendly and reliable.